Can I access the Practice Portal before I'm approved?
No. Access to the Practice Portal is only granted once your application has passed review.
What happens once I'm approved?
You'll receive an onboarding email with a link to set up your Practice Portal password and get started.
How long does approval take?
Review times can vary depending on volume and whether any follow-up information is needed. You'll be notified by email once a decision is made.
How is my application reviewed?
EveryClinic uses a manual review (KYC) process — a member of our team checks your submitted documents and details directly. There's no automated pass/fail check; if something needs clarifying, we'll follow up with you rather than reject outright.
What documents do I need to provide?
Requirements vary slightly by country, but generally include proof of business registration, proof of identity for the named manager or owner, and proof of clinical accreditation or licensing where applicable.
How do I list my clinic on EveryClinic?
Submit a "List Your Clinic" application through the EveryClinic main website. You'll provide your clinic details and upload the required verification documents.
Bookings & Cancellations
Can I set my own cancellation policy?
Yes — you can set a clinic-wide default policy, and optionally override it per service. See Pricing & Commission for how this affects payouts.
How do I mark a patient as a no-show?
Mark it directly on the relevant appointment in the Practice Portal. No refund is issued, and your full share of that booking is still paid out at month-end.
What if I cancel an appointment directly in my EHR instead of the Practice Portal?
EveryClinic detects this the next time it syncs and treats it the same as a clinic-initiated cancellation: the patient gets a full refund, and the transaction fee for that refund is deducted from your month-end payout. To avoid this, cancel through the Practice Portal where possible.
Can I cancel a patient's appointment from the Practice Portal?
Yes. If you cancel a booking, the patient is automatically refunded in full — there's no partial refund option for clinic-initiated cancellations.
What if a booking fails to push to my EHR?
EveryClinic retries automatically. If it still doesn't go through, our team is alerted and you'll be notified so it can be resolved manually — the booking is held safely in the meantime.
Which practice management systems (EHRs) does EveryClinic support?
EveryClinic currently integrates with Cliniko, Pabau, and PracticeBetter
Connecting Your Systems
How do bookings reach my EHR?
Once a patient completes payment on EveryClinic, the booking is pushed automatically into your connected EHR system.
Do I need to connect Stripe as well?
Yes. You'll need to complete Stripe Express onboarding to receive payouts. Your clinic won't appear as bookable on the marketplace until both your EHR and Stripe accounts are fully connected.
My EHR connection shows an error / invalid token
Re-enter your EHR credentials (API key or authentication token) in the Integrations section of the Practice Portal. If the issue persists, contact support — this is sometimes caused by a token expiring or being regenerated on the EHR side.
How often does EveryClinic sync with my EHR?
Available slots are polled every 5–15 minutes, booking status changes every 15–30 minutes, and services/practitioners every few hours, since these change less often.
Do I manage my availability directly in the Practice Portal?
No — the Practice Portal is not a replacement for your EHR. Your availability, services, and practitioners are read from your EHR system and synced into EveryClinic automatically; you continue managing your calendar in your own system as normal.
Finding & Booking Care
Why use EveryClinic instead of contacting clinics individually?
EveryClinic makes finding private healthcare simpler. Instead of searching multiple clinic websites separately, you can search, compare and book healthcare in one place.
What types of healthcare can I find on EveryClinic?
EveryClinic is designed to bring a wide range of private healthcare services together in one place, including GP appointments, specialist consultants, clinics, diagnostics, treatments and other healthcare services.
Do I need a GP referral?
Not always. Many private healthcare services can be booked directly without a GP referral. Some specialist consultations, investigations or treatments may require one, and any specific requirements will be made clear by the healthcare provider.
How quickly can I get an appointment?
This depends on the clinic, treatment and location. Available appointments are displayed when you search, allowing you to find an option that works for you.
Can I book an appointment online?
Yes. Choose the clinic or service you want, select from the available appointment times and complete your booking online. Where live availability is provided, appointments can be booked in just a few taps.
Can I compare different clinics?
Yes. EveryClinic lets you explore different clinics and compare information such as services, prices, locations, clinician qualifications and patient reviews, helping you make an informed choice.
Are the clinics on EveryClinic CQC registered?
Yes. Clinics listed on EveryClinic are required to be registered with the Care Quality Commission (CQC) where CQC registration is required for the services they provide. This helps ensure that patients can choose from appropriately regulated healthcare providers.
Can I search for care near me?
Yes. Enter your city, postcode or preferred location to discover healthcare providers and services available in the area where you would like to be seen.
Can I search by my symptoms if I don't know what treatment I need?
Yes. You don't need to know which specialist or treatment you need before you start. Search by your symptoms and EveryClinic can help you find relevant clinics, specialists and services.
How do I find the right clinic or specialist?
Simply search by your symptoms, treatment, specialty or clinic and tell us where you would like to be seen. EveryClinic will show you relevant options so you can choose the care that is right for you.
What is EveryClinic?
EveryClinic brings private healthcare together in one place. Search for clinics, specialists and treatments, compare your options and book appointments online quickly and easily.
Payments & Payouts
Where do I see my payout history?
Your monthly payout report is available in the Practice Portal, with a full breakdown by booking.
When do I get paid?
Payouts are processed automatically on the last day of each calendar month, covering all relevant bookings for that period.
Your Account & Safety
Can I use EveryClinic in an emergency?
No. EveryClinic is designed for arranging non-emergency private healthcare. If you have a medical emergency, call 999 or attend your nearest A&E department.
Is my personal information secure?
EveryClinic takes the security and privacy of your information seriously. Personal information is handled in accordance with applicable UK data-protection requirements, and payments are processed securely through Stripe.
Is my personal information secure?
EveryClinic takes the security and privacy of your information seriously. Personal information is handled in accordance with applicable UK data-protection requirements, and payments are processed securely through Stripe.
Where can I manage my appointments?
Your EveryClinic Patient Portal brings everything together in one place. You can manage your appointments, bookings, cancellations and payments from your account, as well as access booking confirmations and receipts.
Can I cancel or reschedule my appointment?
Payment is made securely online as part of the booking process. EveryClinic currently uses Stripe to process payments securely.
How do I pay for my appointment?
There is no additional EveryClinic booking fee added to the price you see at checkout. The price of your chosen service is shown before you confirm your booking.
How much does it cost to use EveryClinic?
There is no additional EveryClinic booking fee added to the price you see at checkout. The price of your chosen service is shown before you confirm your booking.
Still need help?
Our support team is full of radical empathy and ready to guide you.
