Pricing & Commission (For Clinics)
This article explains how pricing, commission, and payouts work for clinics listed on EveryClinic.
Commission Model
EveryClinic operates a simple, flat commission model:
- Commission rate: 10% of the gross booking value, applied to every completed booking.
- The rate is locked in at the moment a patient books — if the platform-wide commission rate changes later, it has no effect on bookings already made under the previous rate.
- There are no separate listing fees, setup fees, or subscription charges — commission is the only fee EveryClinic takes.
How Payment Flows
EveryClinic uses Stripe Connect (Express accounts) to handle all payments:
- When a patient books, full payment is collected upfront and held in EveryClinic’s Stripe account.
- EveryClinic’s 10% commission is calculated and reserved at that point.
- At month-end, your clinic’s share (90% of gross, per completed booking) is transferred to your own Stripe Express account.
- From there, you manage withdrawals to your bank account via your own Stripe Express dashboard — EveryClinic doesn’t handle this step.
Example, on a £100 completed booking:
| Amount | |
|---|---|
| Patient pays | £100.00 |
| EveryClinic commission (10%) | £10.00 |
| Your clinic receives at month-end | £90.00 |
Note: Stripe’s own card processing fee (roughly 1.5% + £0.20 per transaction) is deducted at the point of payment, before commission is calculated on the gross amount — this is a cost of card processing generally, not an additional EveryClinic charge.
Payout Schedule
- Payouts are processed automatically on the last day of each calendar month.
- All bookings with appointment dates in that month are reconciled together, and one consolidated transfer is made to your Stripe Express account.
- You’ll receive a monthly payout report in your Practice Portal, showing:
- Total bookings in the period, broken down by status (completed, no-show, cancelled, etc.)
- Gross amount collected from patients
- Commission deducted
- Any refunds issued
- Any cancellation-related deductions (see below)
- Net amount transferred to you
- A line-item breakdown per booking
How Cancellations Affect Your Payout
Your cancellation policy — configured in the Practice Portal, either clinic-wide or per service — determines what happens to your payout when a patient cancels:
| Who cancels | Patient refund | Your payout | Notes |
|---|---|---|---|
| You (the clinic) | 100% | £0 for that booking | You also bear the Stripe processing fee, deducted from your month-end payout |
| Patient — within the free-cancellation window | 100% | £0 for that booking | EveryClinic absorbs the Stripe processing fee |
| Patient — within the partial-refund window | Partial (your policy %) | Remainder, after commission | EveryClinic absorbs the Stripe processing fee |
| Patient — within the no-refund window | £0 | Full share, as normal | — |
| No-show | £0 | Full share, as normal | — |
Important: If a cancellation is detected from your own scheduling system (rather than made by the patient through EveryClinic), it is always treated as a clinic-initiated cancellation — the patient gets a full refund and the associated processing fee is deducted from your payout. This is designed to protect patients from any ambiguity, so it’s worth keeping your EveryClinic bookings and your own system in sync.
Setting Your Cancellation Policy
You control your own cancellation policy from the Practice Portal:
- Clinic-wide policy: A single default policy applied across all your services.
- Per-service policy: You can override the clinic-wide policy for specific services if needed. A service-level policy always takes precedence over your clinic-wide default.
Whichever policy applies is shown to the patient — with the exact cut-off times — before they confirm and pay for their booking, and it’s locked into that specific booking so it won’t change retroactively even if you update your policy later.
Questions About Your Payouts
If you have a question about a specific month-end payout or a commission calculation on a booking, contact EveryClinic support with the relevant booking reference or payout period, and our team will review it with you.