Booking Help
This guide walks through how to make, manage, and troubleshoot a booking on EveryClinic. If you’re stuck on something not covered here, you can raise a support ticket at the bottom of this page.
Making a Booking
- Search for the service you need (e.g. “physiotherapy London”) from the EveryClinic homepage.
- Compare clinics using the filters for location, rating, availability, and price, then select a clinic to view its profile.
- Choose a service and time slot. Available slots shown are drawn from the clinic’s own scheduling system.
- Review your booking summary — clinic, service, practitioner (if applicable), date and time, and price.
- Read and confirm the cancellation policy. You’ll need to tick the confirmation checkbox before you can proceed — take a moment to check the free/partial/no-refund windows shown, as these are specific to that clinic and service.
- Complete payment. Just before payment, EveryClinic double-checks with the clinic that the slot is still free. If it’s no longer available, you won’t be charged and you’ll be shown alternative times instead.
- Confirmation. Once payment succeeds, you’ll receive a confirmation email with your booking reference, and the appointment will also be confirmed in the clinic’s own system.
Common Booking Issues
“This slot is no longer available” appears right when I try to pay. This means another patient booked the same slot in the short window since it was last synced. You haven’t been charged. Simply choose one of the alternative times shown, or search again.
My payment failed. If payment doesn’t go through, no booking is created and your slot remains available — you can try again. If it keeps failing, check with your card provider or try a different payment method.
I completed payment but haven’t had a confirmation email. Confirmation emails can occasionally be delayed. Check your Patient Portal — if the booking shows as confirmed there, your appointment is secured even if the email is late. Check your spam folder too. If the booking doesn’t appear in your portal at all, contact support with the approximate time of your booking attempt.
The appointment doesn’t appear to be confirmed with the clinic. In rare cases, a booking can be held while we confirm it directly with the clinic’s system. If your booking shows as “pending” for longer than expected, contact support with your booking reference so we can check on it.
I need to change the date/time of my appointment. There’s currently no direct “reschedule” option — cancel the existing booking (refund depends on the clinic’s cancellation policy and how far in advance you cancel) and make a new booking for your preferred time.
I want to cancel my booking. Go to the appointment in your Patient Portal and select “Cancel Booking.” You’ll see your refund amount calculated and confirmed before you finalise the cancellation.
Still Need Help?
If your issue isn’t covered above, raise a support ticket with the following details ready:
- Your booking reference (found in your confirmation email or Patient Portal)
- The clinic and service name
- A brief description of the issue, including any error messages you saw
Our support team will get back to you as soon as possible. For questions about refunds specifically, see Payments.